Terms and Conditions
Last updated: 16 November 2026
These terms and conditions are between you and Helcro Electrical Pty Ltd (ABN 72 673 811 571), which trades as Helcro Electrical from 45/148 Chesterville Road, Cheltenham. We are a Registered Electrical Contractor with Energy Safe Victoria (REC 35448).
These terms apply when you use helcro.com.au, and they are also the terms of service for the social media posting tool our staff use. When you book a job or buy from our shop, your written quote or order sets out the details of that job or order. If it says something different from these terms, the quote or order applies.
Using our website
The information on helcro.com.au is general. Prices, rebates and product details change, and we keep the site as current as we can, but your written quote is what counts for your job.
Please use the site fairly: don’t try to break into it, overload it or copy it in bulk with automated tools.
Quotes, prices and extra work
For quoted work, we start with a $50 site assessment, and your written quote follows it. The quote sets out the work, the price and any conditions that apply to your job.
For a fault or a small job, the $165 service call covers one electrician for the first 30 minutes, and we agree the price of anything beyond that before we start.
Check your written quote, or ask us, about:
- whether a deposit is needed, and when it is due
- when and how to pay
- how long the quote stays open
- what happens if you need to cancel or move the booking
- how changes to the work are handled
If anything in your quote is unclear, ask us before you accept it.
Shop orders
Prices in our shop are for the equipment only. Installation is quoted separately after a site check. The details of your order are shown at checkout and in your order confirmation.
Your consumer rights apply to shop products just as they apply to our work. If something is wrong with a product you bought from us, contact us.
Your consumer rights, warranties and complaints
Our work and the goods we sell come with consumer guarantees. They are automatic and can’t be taken away. Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law or any other law that can’t be excluded.
Our warranties are extra promises on top of those rights. The warranty periods and how to make a claim are in our warranty conditions and exclusions.
If you are unhappy with our work or with how we dealt with you, our complaints handling procedure explains how we handle a complaint and where you can take it if we can’t resolve it.
Links to other websites
We link to other websites, such as Solar Victoria, Energy Safe Victoria and product manufacturers, when they help explain a rebate, a rule or a product. We don’t run those sites, so their own terms and privacy policies apply, and their content can change without us knowing.
Our content
Our text, our job photos and the Helcro Electrical logo belong to Helcro Electrical. Product photos, brand names and other logos belong to their owners. You are welcome to share a link to anything on our site; please ask us before copying our words or photos anywhere else.
Terms of service for our social media posting tool
Helcro Electrical uses its own tool to prepare and publish posts for our own Facebook, Instagram, Threads, YouTube and Google Business Profile accounts. Only our staff can log in to it. It is not open to the public.
These terms are also the terms of service for the tool. The tool uses YouTube API Services, and by using it, users agree to be bound by the YouTube Terms of Service. Facebook, Instagram, Threads, YouTube and Google each have their own terms, which apply to anything you do in their apps.
Your privacy and deleting your data
How we collect, use and protect personal information is set out in our privacy policy. To ask us to delete information our social media posting tool holds about you, follow the steps under deleting your data in that policy.
Changes to these terms
We may update these terms, for example when the law or our tool changes. The date at the top shows when they last changed. A quote or order you have already accepted keeps the terms that applied when you accepted it.
Governing law
These terms are governed by the laws of Victoria, Australia. That does not take away any of your consumer rights.
Who to contact
For questions about these terms, or a request about your data, contact us:
- Email: team@helcro.com.au
- Phone: 1300 201 358
- Post: 45/148 Chesterville Road, Cheltenham VIC 3192