Electrical Installation Warranty: Conditions and Exclusions

Last updated: 18 October 2026

Our workmanship warranty

• General electrical work, including EV charger installation, the electrical side of security systems, and caravan and RV electrical work: 12 months
• Air conditioning installation: 5 years
• Heat pump hot water installation: 5 years
• Solar and battery installation: 10 years

These workmanship warranties apply to commercial jobs as well as homes. The 12-month and 5-year warranties start on the date your certificate is issued. They also carry over to a new owner if you sell the property.

The products we install also carry their manufacturer's warranty, which is separate and varies by brand and product. We confirm the product warranty at the quote stage. For air conditioning, the manufacturer's warranty is usually 5 to 7 years: Mitsubishi Electric and Fujitsu give 5 years, Mitsubishi Heavy Industries gives 5 years on parts and labour, Carrier gives 7 years on parts and labour, and Rinnai gives 7 years on most residential ranges if the product is registered within 12 months of installation.

Your rights under the Australian Consumer Law

Each of our workmanship warranties is provided in addition to, and does not limit or exclude, the consumer guarantees you have under the Australian Consumer Law and any other rights and remedies you have under a law in relation to the goods and services to which this warranty relates. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in this warranty limits your rights under the Australian Consumer Law, and Helcro Electrical will not rely on any term of these warranties, or of your installation contract, to avoid its consumer guarantee obligations.

How to make a warranty claim

• Contact Helcro Electrical using the details below, with your name, installation address, contract or job number and a description of the issue. Photos help where relevant.
• Helcro Electrical will acknowledge your claim and, where reasonably necessary, arrange an inspection.
• Helcro Electrical will carry out any warranted repair or remedy within a reasonable time once the claim is assessed as valid.

Claims about a specific product, such as an inverter, panel or air conditioner fault, should also include the product warranty details provided at handover, so Helcro Electrical can help coordinate with the manufacturer.

Contact for warranty claims

• Phone: 1300 201 358
• Email: accounts@helcro.com.au
• Address: 45/148 Chesterville Road, Cheltenham VIC 3192
• Licence: Registered Electrical Contractor REC 35448 (Energy Safe Victoria) · NETCC Approved Seller

Solar and battery installer workmanship warranty

This warranty is issued by Helcro Electrical (ABN 72 673 811 571), Registered Electrical Contractor REC 35448 and NETCC Approved Seller, to the customer named on the installation contract, for the solar PV system (and battery storage, where applicable) installed at the property address recorded on your contract and Certificate of Electrical Safety.

• Warranty type: installer workmanship warranty, covering installation labour and workmanship only
• Warranty period: 10 years from the date of system commissioning shown on your Certificate of Electrical Safety

What this warranty is

It covers the quality of Helcro Electrical's installation workmanship: the labour and installation work we performed. It is separate from, and in addition to, the manufacturer warranties on the solar panels, inverter, battery, mounting and racking and other components, which are provided directly by the manufacturers and detailed in the product documentation given to you at handover.

Where a fault is caused by defective installation work, Helcro Electrical will remedy it under this warranty. Where a fault is caused by a defective product or component, Helcro Electrical will help you make a claim under the relevant manufacturer warranty, consistent with our obligations as a NETCC Approved Seller.

What is covered

For 10 years from the date of system commissioning, Helcro Electrical warrants that its installation workmanship will be free from defects, including:

• Mounting, racking and roof penetration and flashing work, including weatherproofing of all roof penetrations
• Electrical wiring, cabling, connections and terminations carried out by Helcro Electrical
• Switchboard, isolator and metering modifications carried out by Helcro Electrical
• Inverter, battery and mounting hardware installation (the hardware itself is covered by the manufacturer's product warranty)
• System configuration and commissioning, including compliance with the Australian/New Zealand Standards in force at the time of installation, including AS/NZS 5033 and AS/NZS 3000

If a defect covered by this warranty is found, Helcro Electrical will, at its own cost, repair the defective workmanship or, where repair is not reasonably practicable, re-perform the affected installation work, including reasonable associated labour, callout and inspection costs.

What is not covered

This warranty does not cover loss or damage caused by:

• Normal wear and tear, or the deterioration of equipment over time in line with manufacturer specifications
• Manufacturing defects in panels, inverters, batteries or other components, which are claimed under the relevant product warranty instead
• Acts of God or events beyond Helcro Electrical's reasonable control after installation, including storms, lightning, hail, bushfire, flood or other extreme weather
• Damage caused by pests, rodents or animals
• Work, alterations or repairs carried out on the system by anyone other than Helcro Electrical, or someone authorised by Helcro Electrical, without our prior consent
• Failure to operate or maintain the system in line with the instructions provided at handover
• Pre-existing roof, structural or electrical defects at the property that were not caused by Helcro Electrical's installation work
• Changes to the property, roof or electrical installation made by you or a third party after installation

Warranty period and transfer

This warranty runs for 10 years from the date of system commissioning shown on your Certificate of Electrical Safety, regardless of any shorter period referred to elsewhere in your contract documents. It remains valid even if Helcro Electrical subcontracted part of the installation, provided the work was carried out under Helcro Electrical's supervision and sign-off.

The warranty is transferable to a later owner of the property for the rest of the 10-year period, provided Helcro Electrical is told in writing of the change of ownership and given the new owner's contact details.