Privacy Policy

Last updated: 3 November 2026

Helcro Electrical is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion, whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers; details and photos of the property and the equipment we work on (some rebate programs require dated photos); and electricity bill details if you share them with us for a quote.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, from publicly available sources, from cookies and from third parties. We do not guarantee website links or the policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us or by using the unsubscribe link in any marketing email. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or a trade union, sexual orientation or practices, or criminal record, and also health information, genetic information, biometric information used for automated verification or identification, and biometric templates.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related  to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Organisations that need it to complete your job or a rebate, for example Energy Safe Victoria (Certificates of Electrical Safety), the Victorian Energy Upgrades program and the Essential Services Commission (VEU discounts), Solar Victoria (Solar Homes rebates), the Clean Energy Regulator or a certificate agent (small-scale technology certificates), your electricity distributor (connection approvals) and product manufacturers (warranty registration and claims);
• Service providers we use to run our business, such as email, website and payment services;
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law

Disclosure outside Australia

We use Google services for our email and for website analytics and advertising (Google Analytics and Google Ads), Meta (Facebook) to measure our website advertising, and Pipedrive to keep track of enquiries and jobs. These services may store information on servers outside Australia, including in the United States. That can include your contact details if you email us or send an enquiry (enquiries sent through our website go into Pipedrive automatically), and details of how you use our website. We use reputable providers and take reasonable steps to protect your information.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Helcro Electrical will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us. Email: team@helcro.com.au · Phone: 1300 201 358 · Post: 45/148 Chesterville Road, Cheltenham VIC 3192

We will respond to a privacy complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) for information about your options.